15th February 2011
Field service technicians have always been an integral part of capital and asset‐intensive industries and OEMs, performing functions such as installation, maintenance, repair, sales and more. The optimization of the processes involved in the arena o...
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18th January 2011
The success of a service-based business depends on the ability to send the right person to the right place with the right information or capabilities at the right time; and all this without needing a second chance. Field service management methods typical...
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14th January 2011
The most important resource in a company is the human resource, which is considered to be the heart and soul of an organization. Efficiently managing your workforce will assure higher productivity in your business. The increasing need for cost-effective p...
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14th January 2011
Call centers are one of the key customer contact points for most businesses today. It may be a customer contact center with incoming calls catering to product support, inquiries and services or one with outgoing calls intended for sales, active feedback c...
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09th November 2010
Historically, manufacturers have viewed themselves as purely product companies and their sole focus has been on developing and selling their products. The revenue generated by the aftermarket, which comprises servicing the products and customers after the...
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04th October 2010
As the company grows, it wants to reach out to its customers by enhancing their services and minimizing errors. One of the best ways to do that is through field agents who reach out to clients through sales or supporting services. To keep a track of every...
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23rd September 2010
It is said that customers are the heart of every business. To cater to this lifeline of your income, a simple database may not be enough. The right option is to get a Customer Management Software (CMS). It is as simple as maintaining a database, but you c...
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